Customer Service Training Consulting

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Customer Service Consulting Customer Service Training from Corporations to Mom & Pop Businesses.HomeWELCOMEWhat is good customer service? Exceeding a customers expectation. It's starts from the first meeting and it continues throughout your relationship with them.QUOTE:A Satisfied Customer is a Repeat Customer."Too many people think only of their own profit. But business opportunity seldom knocks on the door of self-centered people. No customer ever goes to a store merely to please the storekeeper." Kazuo InamoriEveryone serving external or internal customer will need these essential skills.Customer Service Training Programs:-Telephone CustomerTrainingadvertisement-Receptionist CustomerTrainingJoin-Retail Customer Training

-Internal Customer (within your organization) TrainingNetwork-Manager / Supervising Customer TrainingArticles-Eblast Marketing Etiquette Training-Etiquette Training© Creative Kimistry, Inc. 2010AboutWho we areQuoteIn business you get what you want by giving other people what they want. Alice MacDougallContact us today!773-217-0283admin_creativekimistry.com© Creative Kimistry, Inc. 2010ServicesGood customer service is crucial to any business. Customer Service Training from Corporations to Mom & PopsServices To get started with your training, contact us!773-217-0283admin_creativekimistry.com© Creative Kimistry, Inc. 2010Course OutlineProviding great customer service is an acquired talent that must be taught.Customer Service applies to all industries!Whether you're the accountant producing the pay checks, or the company owner serving your staff and your customers. Each and every one of us serves customers, if you are the person in front of the customer, or the manager of the person in front of the customer, you will touch the customer. A typical dissatisfied customer will tell 6-10 people about the problem. A typlical satisfied customer will tell 1-2 people.1EXERCISE 1 - Your AttitudeEXERCISE 2 - Your Body Language and Words2• Appearance Counts• Smile• Stay Energized• Stay Positive• Don’t jump to Conclusion about Customer• Watch your posture• Use the same Greeting for all Customers• Uncross your Arms• Make Eye ContactEXERCISE 3 - Identifying and Addressing the Customer's NeedsEXERCISE 4 - Customer Service Over the Phone34• Listen• Understand the Customer’s Problem• Meet their basic need• Go the extra mile• Check your Attitude• Cheerful and Appropriate Greeting• Tone of Voice modification based on customer need• Ask caller to hold• Transfer Calls• Take MessagesEXERCISE 5 - In-Person Customer Service (Retail / Receptionist)56EXERCISE 6 - Electronic Customer Service• Listen to Customer• Know your Product• Treat People with Courtesy and Respect• Never Argue with a Customer• Don’t leave Customer Hanging• Always Provide What you Promise• Assume that Customer is telling the Truth• Focus on Making Customers Rather than Sales• Communicate Effectively through Clarity• Respond Promptly• Know your Product• Be aware of your Audience• Don’t leave Customer Hanging• Always Provide What you Promise• Focus on Making Customers Rather than Sales• Proofread for ProfessionalismEXERCISE 7 - Repeat Customers7EXERCISE 8 - Customer Complaints8773-217-0283• Respond to Customer quickly• Know your Product• Have a Quality Product that Fits the Price• Make it Easy to Buy• Let Customer know you Appreciate their Business• Listen to Customer before you Start Speaking • Follow up• Address Complaints Right Away• De-Escalate Anger• Manage your Emotionsadmin_creativekimistry.com© Creative Kimistry, Inc. 2010Contact usContact us! Creative Kimistry, Inc.773-217-0283admin_creativekimistry.com© Creative Kimistry, Inc. 2010CreativeKimistry, Inc.Stay featured or remove this badge.